01
A $5,000 difference between quote and charge
The customer reports receiving a quote for approximately $10,000 but seeing a $15,000 credit-card charge, requiring the customer to contact the company to request a correction.
Independent HVAC installation review
A brand-new HVAC system. Repeated problems. Questions that deserve answers.
A firsthand account of a reported $10,000 quote, a $15,000 credit-card charge, repeated technician visits, and heat strips reportedly missing from a new installation.
About this page: This website presents one customer's account and opinions. The events described have not been independently verified here. This is not Kennon's official website, and no allegation of intentional fraud is made.
Four concerns from one installation
According to the customer's account, the purchase and installation of a new HVAC system involved the following issues.
02
Multiple service visits on a new system
The customer describes repeated visits to address issues with a brand-new system rather than a straightforward installation and handoff.
03
Technicians reportedly lacked working tools
During some visits, according to the customer, technicians arrived without tools that were functioning properly, adding to the frustration and delays.
04
Missing heat strips and delayed notice
The customer says the new unit was delivered without heat strips and that this incomplete aspect of the installation was not communicated until approximately a month later, when the company reached out to finish the work.
The reported billing discrepancy
These figures reflect the customer's account, not an independently audited invoice or card statement.
Reported quote
$10,000Reported card charge
$15,000Reported difference: $5,000. The customer says they had to initiate contact to seek a correction. This page does not state whether or when the charge was corrected, because that outcome has not been provided.
How the experience reportedly unfolded
A sequence based on the customer's description. Specific dates and service records can be added when documented.
Quote and purchase
The customer says the quoted price for the new HVAC system was approximately $10,000.
Unexpected card charge
The customer reports a $15,000 charge and contacting the company about the difference.
Installation and follow-up visits
The customer describes multiple technician visits to address issues on the newly installed system, including visits with tools that reportedly did not work.
Approximately one month later
The customer says the company contacted them to complete installation of heat strips that had not been included initially, without having disclosed the omission at the time.
Questions worth asking before any HVAC installation
Whatever contractor you choose, consider requesting these details in writing.
Pricing and payment
- Is the total installed price itemized?
- What is the maximum authorized card charge?
- How are billing errors corrected and documented?
Completion and quality checks
- Are all required heating components included and available?
- Will the installer demonstrate that heating and cooling work?
- Will you receive a written completion checklist and follow-up contact?
Company response and documentation
Fairness and accuracy matter. This page describes a reported customer experience. A documented company response, a correction to any inaccurate detail, or updated resolution information can be added here. Readers should distinguish the customer's allegations from verified findings.
For information about the business itself, visit Kennon Heating, Air & Plumbing's official website. For general consumer guidance, see the Federal Trade Commission.
Before publication, consider adding dated invoices, redacted billing records, work orders, and the actual resolution of the charge discrepancy. Do not post private account information.